If you have any issues, concerns, or any feedback please email me at Donetta.email@example.com or private message me on Instagram. Please read all of my shop policies below as they protect you as a customer and I as a seller, thank you.
Ingredients : All products are vegan, cruelty free, and all materials used are from companies that follow these same guidelines. All products have product labels that include all ingredients used for that individual product. All products are FDA regulated and follow all guidelines that are required by law. It is my responsibility to list all ingredients used.
Dyes and Color Policy: It is always recommended to use in clean bathtub. No worries though, if your bath tub does stain, just rinse with warm water and wipe off with wash clothes or paper towel *Touching (holding, rubbing, crushing) bath bomb may cause hand staining, but will wash off after a couple washes. This is due to the very pigmented colors I use. Dyes and colorants react differently on various types of surfaces so it is your responsibility to test a small amount before use. Redfern's Bath Treats is not responsible for any staining that occurs.
Shipping Policy: Orders normally take 3-4 days for processing and shipping take 5-7 business days. I have the to right to change ship times should it be deemed necessary. Shipping, handling, humidity and temperature can affect the delivery condition of the bath bombs. Products are still usable and it does not affect the overall performance therefore, Redfern's Bath Treats does not replace products that have slight cracks, dents or dust due to shipping.
Lost/Stolen Policy: if your package gets lost/stolen please contact the carrier and file report. Redfern’s bath treats is not responsible for lost/ stolen packages.
Return/ Exchange/Cancelation: Do to the nature of these products we do not accept refunds, or exchanges. We do except cancellations within 24 hours of the order.
Additional notes: To get the very best out of your products use within 6 months of purchase. You can save them longer but please note oils may dry out after a long period of time and will be less fragranced
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By purchasing from Redfern's Bath Treats, you agree to all stated policies.